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The Clinic Success Blueprint Podcast
Welcome to the clinic success blueprint podcast hosted by Louise Pratley, Jonathan Boxall and Oliver Wakefield who are osteopaths and the co-directors of Osteo & Physio. Osteo & Physio is the first osteopathic franchise company in the UK with 8 multidisciplinary clinics established across the UK in Surrey, Devon and Somerset and growing! They know what it actually takes to launch and run a successful private healthcare clinic in the UK; they share their knowledge, expertise and experience on each episode.
The Clinic Success Blueprint Podcast
Building a Resilient Clinic Reputation: Mastering Patient Complaints & Feedback
The team are back for Episode 22 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…Building a Resilient Clinic Reputation: Mastering Patient Complaints & Feedback
What do we discuss in this episode:
- How do you deal with complaints in clinic?
- Why is this so important to deal with these straight away and how we are able to deal with complaints to better help the clinic, patients and practitioners
- What are the most common mistakes clinic owners make when it comes dealing with complaints.
As always we end by answers FAQ’s by clinic owners sharing our expertise and experience as well as answering your fan mail questions!
Resources:
Find us on social media @theclinicsuccessblueprintpodcast
Find our clinics at @Osteoandphysio
Contact us with your feedback & questions at info@osteoandphysio.co.uk
Find out more about franchising: https://osteoandphysio.co.uk/franchising/