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The Clinic Success Blueprint Podcast
Welcome to the clinic success blueprint podcast hosted by Louise Pratley, Jonathan Boxall and Oliver Wakefield who are osteopaths and the co-directors of Osteo & Physio. Osteo & Physio is the first osteopathic franchise company in the UK with 8 multidisciplinary clinics established across the UK in Surrey, Devon and Somerset and growing! They know what it actually takes to launch and run a successful private healthcare clinic in the UK; they share their knowledge, expertise and experience on each episode.
The Clinic Success Blueprint Podcast
Do we need the Gatekeepers for our clinics? Can we function without reception staff?
The team are back for Episode 6 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key question today…do we actually need reception staff at our clinics?
What do we discuss in this episode:
- Why do most clinics decide to have a reception team & what are the benefits of this?
- Why are the potential downsides of having a reception team
- Is it actually possible to run a clinic without them?
- We discuss the biggest mistakes clinics owners make when they decide to hire a reception team and how can they avoid this
- What are some of the implications/ HR issues linked with having a reception team
- How could you step having a reception team without causing too much upset & uncertainty in the clinic
- As always we end by answers FAQ’s by clinic owners sharing our expertise and experience
Resources:
Find us on social media @theclinicsuccessblueprintpodcast
Find our clinics at @Osteoandphysio
Contact us with your feedback & questions at info@osteoandphysio.co.uk
Find out more about franchising: https://osteoandphysio.co.uk/franchising/